Refund & cancellation policy

Last updated: 12 October 2026

Cancellation before work starts

You can cancel an order for a full refund any time before the delivery clock starts. Message us on WhatsApp at +91 92050 71331 or email agencypipelineofficial@gmail.com with your order ID.

Cancellation after work starts

Once the clock has started, design and development time is reserved and spent. Orders cancelled after the clock starts are not refundable, except as set out below.

Late delivery remedy

If we miss your confirmed deadline because of our own delay (not because of paused-clock events listed in the Delivery policy), we refund 50% of the order value and still deliver the page.

If we can't deliver

If we are unable to deliver the agreed scope at all, you receive a full refund.

Failed or duplicate payments

If money was debited but your order wasn't confirmed, or you were charged twice, the amount is either matched to your order automatically or refunded in full. Contact us with your Razorpay payment ID if this happens.

How refunds are paid

Refunds are issued through Razorpay, in the currency you paid, to the original payment method within 5–7 working days of approval. Your bank may take additional time to credit it.

Contact

Monish Kumar, Shakarpur, Delhi 110092
Email: agencypipelineofficial@gmail.com
Phone / WhatsApp: +91 92050 71331 · Chat on WhatsApp